-
who we are
- contact
us
- quality
- ordering
- shipping
and handling
- return
policy
- legal
-
privacy policy
who
we are:
lost wall photography was
formed in 2006 in san francisco, california. frustrated
by overpriced photography stores and the lack of creative
and personal options at department stores, we set out to
capture some interesting shots of our own around the san
francisco bay area and beyond. while it started as a personal
project, we have decided to share the photographs with
you, hoping that we can help liven up your walls, and encourage
you to do some exploring of your own.
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contact
us:
by mail:
lost wall photography
P.O.
Box 470236
San Francisco, CA 94147
by e-mail:
support@lostwall.com
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quality:
framed prints:
all of our photos are printed on high-quality
professional photographic paper. a frame not only enhances
the look of your print, but it also protects it. our frames
are prepared with high-quality mouldings, mats, backing board
and glazing materials at affordable prices. each frame is personally
prepared for you by our dedicated team.
frame mouldings:
we use custom-cut thick metal moulding, for
a clean and classic appearance. all moulding is black metal
and is connected with steel fasteners by hand.
mats and backing board:
we use matte white acid-free mat board and
acid-free foam core backing board. all mats are hand cut with
a 45-degree bevelled opening. most pre-made frames purchased
in a store use a cardboard backing, an extremely acidic product
which can cause your framed print to appear yellow and faded.
our acid-free products will not cause such deterioration.
glazing:
there are two kinds of plastic glazing - polycarbonate
and acrylic. polycarbonate, a thin glazing, will turn yellow
and faded over a short period of time. we feel that polycarbonate
is not suitable for our product; therefore, we only offer acrylic
glazing, which provides more protection for the print.
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ordering:
once you have found a product that you
like, you may purchase it by clicking on the "Add to Cart" button.
you can access your shopping cart by clicking on the “View
Cart” icon at the top right of the webpage.
we use PayPal for the processing of all payments
made to lost wall photography. with PayPal, you can purchase
items using your PayPal account or personal credit card (all
major credit cards accepted).
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shipping
and handling:
we value our products and guarantee that they
will arrive to you in excellent condition, using FedEx, UPS,
or Airborne Express. click here for
detail of our shipping and handling costs.
because each print and frame is
prepared personally for you by our dedicated team, our
minimum processing time is typically 1 week for each order,
and 1 week for transit time. if you need your product sooner
than this timeframe, please email us at support@lostwall.com for
availability and cost of express shipping.
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return
policy:
we strive to be the best, and therefore
provide a 100% guarantee on all of our products. if your
product has been damaged during shipping, if we made an
error, or if you are dissatisfied with our product, you
may return items for a refund or store credit within 30
days of receipt.
please notify us of all returns before proceeding
-- we cannot accept responsibility for unsolicited returns.
once you have notified us, please repackage the item in the
original shipping container, and please include your order
number and shipping address. if the original shipping container
is not re-usable, we will send you the appropriate shipping
materials. we recommend that you send your return to us using
an insured carrier to the following address:
lost wall photography
P.O. Box 470236
San Francisco , CA 94147
please note that shipping charges are not
refundable, return postage is the responsibility of the customer,
and refunds and credits will not be granted to items which
are damaged upon reshipment to us.
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legal:
For a description of our full privacy policy
and conditions of use please click here to
review our legal description regarding how we collect personal
information.
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privacy
policy:
Lost Wall Photography LLC values the users
of our web site (the "Website") and their access
to the services offered on it (the "Services"),
and we know your privacy is important to you. accordingly,
we have implemented this Privacy Policy to inform you of
the information that we collect from you, how we collect
it, and what we do with it. by using the Website you are
accepting the practices described in this privacy policy.
how and when we collect information:
we collect "personal" information
from you when you provide it to us. for example, if you
purchase a product from us, we collect your name, mailing
address, telephone number, credit card number and email
address. if you sign up to receive a newsletter, we will
collect your email address.
what we do with your information:
we are committed to protecting your privacy.
under no circumstances do we rent, trade or share your e-mail
address with any other company for their marketing purposes
without your consent. we use your personal information for
internal purposes such as processing and keeping you informed
of your order. you may, from time to time, receive information
from us about new features, new services and special offers
we think you'll find valuable. the personal information that
you give us when you place an order or utilize one of the Services
is used to process and fulfill your order or request. we also
use your personal information for our own internal purposes,
such as providing customer support or providing, maintaining,
evaluating and improving the Services and the Website. we may
use our customers' non-personal information to track their
use of the Website and the Services and for other internal
purposes.
we utilize PayPal to assist us in processing
your payment. their privacy policy and other legal related
information can be reviewed at www.paypal.com. the information
you provide us is used for processing and fulfilling your order
and contacting you if we have problems processing your order.
we may need to disclose personal information
when required by law and when we have a good-faith belief that
such action is necessary to comply with a judicial proceeding,
a court order or legal process.
your choice to opt-out of certain communications:
If you are no longer interested
in receiving e-mail announcements and other marketing information
from us, please e-mail your request to support@lostwall.com.
we link to other sites:
this Website may contain links to other web
sites. please be aware that we are not responsible for the
privacy practices of such other web sites. we encourage our
users to be aware when they leave our site and to read the
privacy statements of each and every web site that collects
personally identifiable information. this privacy statement
applies solely to information collected by this website.
children's privacy:
the Services are intended for users
ages 13 and
older. accordingly, we will not knowingly collect or use
any personal information from children that we know to
be under the age of 13. in addition, we will delete any
information in our database that we know originates from
a child under the age of 13. prospective users between
the ages of 13 and 17 can only use the services under their
parents' or legal guardian's supervision. if you are between
the ages of 13 and 17, you, your parent, or your legal
guardian may request that we delete any of your personal
information in our database and/or opt-out from receiving
communications from us. if you wish to do so, please contact
us at: support@lostwall.com.
updating your personal information:
if your personal information changes,
you may correct, update or remove personal information
previously provided to us by contacting our customer service
department at support@lostwall.com.
changes to our privacy policy:
if we change our privacy policy, we will post
a new privacy policy on our Website, which will become effective
when posted. the new policy will apply to all current and past
users of the Website and will replace any prior policies that
are inconsistent with it.
contact us:
If you ever have
any questions regarding our privacy policy please contact
us at support@lostwall.com.
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